Terms of service

MOSMIC TERMS OF SERVICE

WELCOME TO MOSMIC


Kusoma kwa Kiswahili BOFYA HAPA


This website https://mosmic.com is operated by MOSMIC COMPANY. Throughout this site, the terms “we”, “us” and “our” refer to MOSMIC COMPANY. MOSMIC COMPANY offers this website, including all information, tools, and services available from the site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (See navigation on left).

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Welcome to MOSMIC, We love you.

MOSMIC SHOPPING AND ORDER POLICY


Kusoma kwa Kiswahili BOFYA HAPA


SECTION 1: ORDER PLACEMENT

For an order to be processed it must successful be placed on this website. Once the order is successfully placed you must receive an email in the email address you’ve used while placing an order. This email contains your order number in form of #XXXX (i.e. # followed by five digits numbers), order summary, instruction and important information such as the current status of the order. This email must be generated from an email hosted by our domain, mosmic.com such as sales@mosmic.com. If you’ve placed an order but did not receive a confirmation email in your email inbox, please check your spam or junk folder as in some cases emails may be filtered and held in such folders. If you experience hardship locating your order confirmation email please contact customer care for further assistance.

SECTION 2: CUSTOMER INVOLVEMENT

You are advised to place an order by yourself, for you must agree to terms of service by your own free will. In some cases where a customer may ask for help from someone else to place an order (including our authorized agents or service providers), such a customer will be equally bound by all the terms of service.

SECTION 3: ORDER WITHDRAWAL

Once an order is placed, under no circumstance it can be withdrawn. No refund or partial money return will be given under the customer’s desire to cancel an order while processing. If there was an error in selecting product specification please contact our customer support for further instruction.

SECTION 4: TERMS OF SERVICE ACCEPTANCE

Since you must check to confirm that you’ve read and agreed to terms of service before you place an order, whether you truly read all the terms of service or not, whether you understood all the terms or not, and whether you checked by accident or not, all orders will be processed under all the terms of service and all customers are equally bound by these terms of service.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about this Shopping and Order policy, please do not hesitate to write to us through this FORM

Last update: January 30, 2020

MOSMIC SHIPPING AND PAYMENT POLICY


Kusoma kwa Kiswahili BOFYA HAPA


PART 1. SHIPPING POLICY


SECTION 1: REGIONS AND ADDRESSES

Currently, by default MOSMIC ships all of it’s products from the Republic of the people of China to addresses within the United Republic Of Tanzania only. For addresses in other countries require special approval from our sales department. Please fill your address correctly, we will not be held responsible for any wrong address information provided.

SECTION 2: PROCESSING TIME

All orders are start processing within 24 hours after order placement. The shipping process always takes approximately 9 to 14 business days for free shipping from China to regions within the United Republic Of Tanzania. Orders are rarely shipped or delivered on weekends or official holidays.

Due to the nature of the shipping system and shipping companies we use, it is hard to state the exact time for delivery, hence the range of 9 to 14 days. In very rare cases, shipments may be delayed by a few days (after the normal approximated 14 days). Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you will be contacted for further assistance. Once processing, orders can not be canceled or withdrawn due to delays.

SECTION 3: COSTS ESTIMATES

Currently, we offer free shipping for most of our products. However, free shipping is only from the Republic of the people of China Dar Es Salaam city in the United Republic Of Tanzania. Addresses in other regions apart from Dar Es Salaam city will incur bus fare costs which will be automatically calculated during order placement.

SECTION 4: TRACKING AND DELIVERY

You will be able to track the status of your shipment via our tracking system until it arrives. We offer free door to door delivery in few cities such as Dar Es Salaam and Arusha. In some cases you may be required to pick your order at our offices, from our agents, or from the shipping company office, in any case, you’ll receive clear instruction.


PART 2. PAYMENT POLICY


SECTION 1: PAYMENT METHODS

Our online shopping system supports the following payment methods:

  • PAYPAL
  • CREDIT CARD
  • WESTERN UNION
  • M-PESA
  • TIGO PESA
  • AIRTEL MONEY
  • CRDB BANK

SECTION 2: TRANSACTIONS AND RECORDS

All payments conducted through our website are secured and directly linked to our bank account. All transactions are securely processed and recorded. At your end, you are advised to keep records and receipts of your transactions for future reference whenever required.

SECTION 3: BILLING INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

SECTION 4: ADDITIONAL CHARGES AND COSTS

During transactions, you may incur additional charges such as ‘service or transfer fee’ by your payment service provider. These additional costs, if any, are not part of our prices.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about this Shipping and Payments policy, please do not hesitate to write to us through this FORM

Last update: January 30, 2020

MOSMIC GRADES AND WARRANTY POLICY


Kusoma kwa Kiswahili BOFYA HAPA


PART 1: PRODUCTS GRADES


All products sold on this website are graded according to the standards stated in this policy. Currently, we offer products in three different grades, that is GRADE A+ (or A-PLUS), GRADE A (or A PLAIN), and GRADE B+ (or B PLUS). Each grade is described below with honesty and transparency.


SECTION 1: GRADE A+ (or A PLUS)

These are products considered to be 100% new as described by our primary suppliers. These products are expected to be original, new, boxed with all-new accessories, sealed and unused, from their respective manufacturers. Although such products are received as sealed at our office, the seal may be broken at the airport during inspection hence arrive at the customer as unsealed, for such cases a customer will be informed of the issue prior. For concern please inquire a proof of seal before dispatch from our customer service.
In most cases, these products come with two warranties, one warranty from the respective manufacturer (not guaranteed) and one warranty from a mosmic company (guaranteed).
The warranty given by Mosmic Company for this grade is of 12 months and is under the warranty policy stated in Part 2 below.


SECTION 2: GRADE A (or A-PLAIN)

These are products considered to be 99% new as described by our primary suppliers. These products are expected to be original, as new as possible, boxed with all-new accessories, may be sealed or unsealed, from their respective manufacturers, authorized resellers and other stores.
These products are NOT to be considered and should NOT be confused with Second Hand or Refurbished products but rather Renewed products as differentiated in the table below.
THE DIFFERENCE BETWEEN GRADE A (or A-PLAIN) AND REFURBISHED PRODUCTS

GRADE A (or A-PLAIN) REFURBISHED PRODUCTS
Returned to manufacturer or reseller for upgrade exchange. For example when a customer upgrade from iPhone X to iPhone 11, the returned phone will be renewed and sold as Grade A. Returned to manufacturer or reseller because the device had a problem(s) to be fixed.
Renewed to the initial new condition before resell. For instance, if before upgrade battery health degraded to 90% it will be renewed to 100%. Problems are expected to be fixed before resell.
It comes with a warranty. Do not come with warranty.

 

In most cases, these products do not come with a warranty from the respective manufacture but come with one warranty from a mosmic company (guaranteed).
The warranty given by Mosmic Company for this grade is of 12 months and is under the warranty policy stated in Part 2 below.


SECTION 3: GRADE B+ (or B PLUS)

These are products considered to be either second hand or refurbished as described by our primary suppliers. These products are expected to be original, as new as possible, with all basic accessories. You please confirm the condition of GRADE B+ products before placing an order.

These products normally come with a 6 months warranty according to the warranty policy stated below.


PART 2: PRODUCT WARRANTY


We sincerely hope you would be satisfied with the new product. Based on laws and regulations applicable to the protection of consumer rights and interests in Mosmic’s policies, we formulate Mosmic’s product warranty policy, according to which you could replace or repair the products per respective grade warranty coverage. We are willing to provide related services.

SECTION 1: Warranty scope

In any case where the product came with two warranties, that is one warranty from the manufacturer (printed or indicated) and one warranty from a Mosmic company, as long as the manufacturer’s warranty is still valid it overrules our warranty. In this case you will be required to receive services from the respective manufacture’s service providers. For such services and more information from particular manufacturers please visit their respective websites or nearby offices.

Replacement – Within 7 days after you (a customer or customer’s representative) received the product, if a non-human performance fault occurs on the device, you can return it and require an in-warranty repair or replace it with the same model and specification, per our Return and Refund Policy. Here, the customer’s receiving date is counted from the day the product was received by the customer or customer’s representative, regardless of whether or not the end customer started to use the product on that exact date. The replacing device will be covered by the same warranty with an additional of 30 days. Under any circumstance, the device can not be replaced more than once. Grade B+ (B-PLUS) products can not receive replacement/exchange service.

Maintenance – Within the warranty period, if a performance fault that is not caused by human damage occurs on the host of the product, you could enjoy free maintenance services, per our Return and Refund Policy.
Replacement parts will be covered by the original remaining warranty period or 60 days warranty from the date of the replacement, whichever is longer.

Accessories – If accessories need to be replaced, the replacing accessories will be covered by the original remaining warranty period or 30 days warranty from the date of the replacement, whichever is longer.

SECTION 2: Non-warranty scope

  1. Damage caused by transportation or loading and unloading during return or replacement or repair.
  2. Any modification, disassembly, or repair.
  3. Product damage caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, mainboard deformation, etc. including other events such as when the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare.
  4. The product is faulty or damaged because it was not installed, used, maintained, or kept in accordance with the instructions.
  5. The product model or number on the warranty certificate is inconsistent with the physical product or the warranty certificate was altered.
  6. The product nameplate, SN bar code, and warranty label are removed or damaged, and cannot be identified.
  7. No valid printed warranty (excluding those that can prove that the products are within the warranty period).
  8. The warranty period has expired.
  9. Faults or damage caused by factors of force majeure such as fire, earthquake, and flood.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about this Grades and Warranty policy, please do not hesitate to write to us through this FORM

Last update: January 30, 2020

MOSMIC RETURN AND REFUND POLICY


Kusoma kwa Kiswahili BOFYA HAPA


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your product, you may return it to us per our return policy stated here.

PART 1: RETURNS

SECTION 1: RETURNS ELIGIBILITY

The reason and time for returning must be aligned with our Warranty policy. Any reason and time of return that is out of warranty scope will be declined. Read our Warranty policy HERE.

Returned items must be delivered to us unrepaired, undamaged, in original packaging and in the same condition they were received with all original tags and labels attached unless otherwise may NOT be eligible.

All goods will be carefully and seriously inspected on return. We reserve the right to decide the eligibility of your return.

SECTION 2: RETURNING PROCESS

STEP 1: GET ‘RMA’ NUMBER

To return an item, please fill this FORM to obtain a Return Merchandise Authorization Number (RMA). During filling this FORM (click to see the form), in the About section please select “Return and Refund (RMA)” and in the message box write your “ORDER NUMBER” and the reason for returning the item then fill all your information correctly (Your name and contact information should be the same as the one you filled during placing your order, if different please explain in the message box). Wait for approval (Information validity check) and you will receive the RMA number through your phone and/or email.

STEP 2: PREPARE THE RETURN PACKAGE

After receiving the RMA number, place the items securely in its original packaging and include your printed warranty paper.

STEP 3: SEND THE RETURN PACKAGE

Give your package to any of our Authorized Agents close to your region who will then contact our main office. Please, make sure you hand your package to an authorized agent only, we will not be responsible for any package handed to a non-authorized agent. To see the list of our Authorized Agents, CLICK HERE. You will receive a confirmation email or text message after the main office is contacted by our Authorized agent.

PART 2: RESPONSE

We currently offer only maintenance, repairment and replacement services for the returns. We do not give a full or partial refund.

SECTION 1: MAINTENANCE, REPAIR AND REPLACEMENT PROCEDURE

We reserve the right to make the final decisions on how all returns will be processed on our end, that is, whether the returned product is eligible for repair/maintenance or replacement.

1. MAINTENANCE AND REPAIR

Within the warranty period and scope, you will receive limited maintenance and repair services depending on the issue at hand.

Please allow approximately 7 days after the package has arrived at our end for the maintenance or repairment to be processed. The repaired package will be sent back to you as soon as the whole process is complete. Please keep in touch with your agent or customer care for important updates.

2. PRODUCT REPLACEMENT

Within the warranty scope, you can receive a product replacement service. According to our Warranty Policy, within 7 days after receiving the product, if a non-human performance fault occurs on the device, you can return it and require an in-warranty repair or replace it with the same model and specification. Here, the receiving date is counted from the day the product was received by the customer or customer’s representative, regardless of whether or not the customer started to use the product on that exact date. Any return applied after the 7th day will no longer be eligible for replacement but repair or maintenance. 

Please allow approximately 28 days after the package has arrived at our end for the replacement to be processed. The exchanged package will be sent back to you as soon as the whole process is complete. Please keep in touch with your agent or customer care for important updates.

SECTION 2: COSTS AND CHARGES

Shipping Costs – Please note, you will be responsible for all shipping charges from you to our Office or Authorized Agent during the return process.

Service Fee – Replacement service is free. Repair and Maintenance service is also free, however, in some cases, a customer may be required to contribute a certain percentage of the fee depending on the possible user’s contribution of the defect to the device.

Please make sure your claim is valid to avoid any unnecessary costs and penalties.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about this Return and Refund Policy, please do not hesitate to write to us through this FORM

Last update: February 1, 2020

MOSMIC TERMS AND CONDITIONS


Kusoma kwa Kiswahili BOFYA HAPA


SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without any express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store or according to the official images provided by the manufactures. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view, our Privacy Policy CLICK HERE.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MOSMIC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless MOSMIC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 – SEVER-ABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Republic of TANZANIA.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20: CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about these terms and conditions, please do not hesitate to write to us through this FORM

Last update: February 1, 2020

MOSMIC PRIVACY POLICY


Kusoma kwa Kiswahili BOFYA HAPA


SECTION 1: INTRODUCTION

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information per this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible HERE.

SECTION 2: INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

SECTION 3: TYPES OF DATA COLLECTED

1. PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, Country.
2. USAGE DATA

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

SECTION 4: USE OF DATA

MOSMIC uses the collected data for various purposes such as:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

SECTION 5: TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Tanzania and choose to provide information to us, please note that we transfer the data, including Personal Data, to Tanzania and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

MOSMIC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

SECTION 6: DISCLOSURE OF DATA

Legal Requirements

MOSMIC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of MOSMIC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

SECTION 7: SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SECTION 8: SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SECTION 9: ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

SECTION 10: LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

SECTION 11: UNDER-AGE PRIVACY

Our Service does not address anyone under the age of 18 (17, 16, 15 OR 14 in some regions) (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

SECTION 12: CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about these terms and conditions, please do not hesitate to write to us through this FORM

Last update: February 1, 2020

MOSMIC TERMS OF SERVICE

WELCOME TO MOSMIC

      Kusoma kwa Kiswahili BOFYA HAPA


This website https://mosmic.com is operated by MOSMIC. Throughout this site, the terms “we”, “us” and “our” refer to MOSMIC. MOSMIC offers this website, including all information, tools and services available from the site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here (See navigation below).

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Welcome to MOSMIC, We love you.

MOSMIC SHOPPING AND ORDERS POLICY

Kusoma kwa Kiswahili BOFYA HAPA


SECTION 1: ORDER PLACEMENT

For an order to be processed it must successful be placed on this website. Once the order is successfully placed you must receive an email in the email address you’ve used while placing an order. This email contains your order number in form of #XXXX (i.e. # followed by five digits numbers), order summary, instruction and important information such as the current status of the order. This email must be generated from an email hosted by our domain, mosmic.com such as sales@mosmic.com. If you’ve placed an order but did not receive a confirmation email in your email inbox, please check your spam or junk folder as in some cases emails may be filtered and held in such folders. If you experience hardship locating your order confirmation email please contact customer care for further assistance.

SECTION 2: CUSTOMER INVOLVEMENT

You are advised to place an order by yourself, for you must agree to terms of service by your own free will. In some cases where a customer may ask for help from someone else to place an order (including our authorized agents or service providers), such a customer will be equally bound by all the terms of service.

SECTION 3: ORDER WITHDRAWAL

Once an order is placed, under no circumstance it can be withdrawn. No refund or partial money return will be given under the customer’s desire to cancel an order while processing. If there was an error in selecting product specification please contact our customer support for further instruction.

SECTION 4: TERMS OF SERVICE ACCEPTANCE

Since you must check to confirm that you’ve read and agreed to terms of service before you place an order, whether you truly read all the terms of service or not, whether you understood all the terms or not, and whether you checked by accident or not, all orders will be processed under all the terms of service and all customers are equally bound by these terms of service.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about this Shopping and Order policy, please do not hesitate to write to us through this FORM

Last update: January 30, 2020

MOSMIC SHIPPING AND PAYMENT POLICY

Kusoma kwa Kiswahili BOFYA HAPA


PART 1. SHIPPING POLICY

SECTION 1: REGIONS AND ADDRESSES

Currently, by default MOSMIC ships all of it’s products from the Republic of the people of China to addresses within the United Republic Of Tanzania only. For addresses in other countries require special approval from our sales department. Please fill your address correctly, we will not be held responsible for any wrong address information provided.

SECTION 2: PROCESSING TIME

All orders are start processing within 24 hours after order placement. The shipping process always takes approximately 9 to 14 business days for free shipping from China to regions within the United Republic Of Tanzania. Orders are rarely shipped or delivered on weekends or official holidays.

Due to the nature of the shipping system and shipping companies we use, it is hard to state the exact time for delivery, hence the range of 9 to 14 days. In very rare cases, shipments may be delayed by a few days (after the normal approximated 14 days). Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you will be contacted for further assistance. Once processing, orders can not be canceled or withdrawn due to delays.

SECTION 3: SHIPPING COSTS

Currently, we offer free shipping for most of our products. However, free shipping is only from the Republic of the people of China Dar Es Salaam city in the United Republic Of Tanzania. Addresses in other regions apart from Dar Es Salaam city will incur bus fare costs which will be automatically calculated during order placement.

SECTION 4: TRACKING AND DELIVERY

You will be able to track the status of your shipment via our tracking system until it arrives. We offer free door to door delivery in few cities such as Dar Es Salaam and Arusha. In some cases you may be required to pick your order at our offices, from our agents, or from the shipping company office, in any case, you’ll receive clear instruction.


PART 2. PAYMENT POLICY

SECTION 1: PAYMENT METHODS

Our online shopping system supports the following payment methods:

  • PAYPAL
  • CREDIT CARD
  • WESTERN UNION
  • M-PESA
  • TIGO PESA
  • AIRTEL MONEY
  • CRDB BANK

SECTION 2: TRANSACTIONS AND RECORDS

All payments conducted through our website are secured and directly linked to our bank account. All transactions are securely processed and recorded. At your end, you are advised to keep records and receipts of your transactions for future reference whenever required.

SECTION 3: BILLING INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

SECTION 4: ADDITIONAL CHARGES AND COSTS

During transactions, you may incur additional charges such as ‘service or transfer fee’ by your payment service provider. These additional costs, if any, are not part of our prices.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about this Shipping and Payments policy, please do not hesitate to write to us through this FORM

Last update: January 30, 2020

MOSMIC GRADES AND WARRANTY POLICY

Kusoma kwa Kiswahili BOFYA HAPA


PART 1: PRODUCTS GRADES

All products sold on this website are graded according to the standards stated in this policy. Currently, we offer products in three different grades, that is GRADE A+ (or A-PLUS), GRADE A (or A PLAIN), and GRADE B+ (or B PLUS). Each grade is described below with honesty and transparency.


SECTION 1: GRADE A+ (or A PLUS)

These are products considered to be 100% new as described by our primary suppliers. These products are expected to be original, new, boxed with all-new accessories, sealed and unused, from their respective manufacturers. Although such products are received as sealed at our office, the seal may be broken at the airport during inspection hence arrive at the customer as unsealed, for such cases a customer will be informed of the issue prior. For concern please inquire a proof of seal before dispatch from our customer service.
In most cases, these products come with two warranties, one warranty from the respective manufacturer (not guaranteed) and one warranty from a mosmic company (guaranteed).
The warranty given by Mosmic Company for this grade is of 12 months and is under the warranty policy stated in Part 2 below.


SECTION 2: GRADE A (or A-PLAIN)

These are products considered to be 99% new as described by our primary suppliers. These products are expected to be original, as new as possible, boxed with all-new accessories, may be sealed or unsealed, from their respective manufacturers, authorized resellers and other stores.
These products are NOT to be considered and should NOT be confused with Second Hand or Refurbished products but rather Renewed products as differentiated in the table below.
THE DIFFERENCE BETWEEN GRADE A (or A-PLAIN) AND REFURBISHED PRODUCTS

GRADE A (or A-PLAIN) REFURBISHED PRODUCTS
Returned to manufacturer or reseller for upgrade exchange. For example when a customer upgrade from iPhone X to iPhone 11, the returned phone will be renewed and sold as Grade A. Returned to manufacturer or reseller because the device had a problem(s) to be fixed.
Renewed to the initial new condition before resell. For instance, if before upgrade battery health degraded to 90% it will be renewed to 100%. Problems are expected to be fixed before resell.
It comes with a warranty. Do not come with warranty.

 

In most cases, these products do not come with a warranty from the respective manufacture but come with one warranty from a mosmic company (guaranteed).
The warranty given by Mosmic Company for this grade is of 12 months and is under the warranty policy stated in Part 2 below.


SECTION 3: GRADE B+ (or B PLUS)

These are products considered to be either second hand or refurbished as described by our primary suppliers. These products are expected to be original, as new as possible, with all basic accessories. You please confirm the condition of GRADE B+ products before placing an order.

These products normally come with a 6 months warranty according to the warranty policy stated below.


PART 2: PRODUCT WARRANTY

We sincerely hope you would be satisfied with the new product. Based on laws and regulations applicable to the protection of consumer rights and interests in Mosmic’s policies, we formulate Mosmic’s product warranty policy, according to which you could replace or repair the products per respective grade warranty coverage. We are willing to provide related services.

SECTION 1: Warranty scope

In any case where the product came with two warranties, that is one warranty from the manufacturer (printed or indicated) and one warranty from a Mosmic company, as long as the manufacturer’s warranty is still valid it overrules our warranty. In this case you will be required to receive services from the respective manufacture’s service providers. For such services and more information from particular manufacturers please visit their respective websites or nearby offices.

Replacement – Within 7 days after you (a customer or customer’s representative) received the product, if a non-human performance fault occurs on the device, you can return it and require an in-warranty repair or replace it with the same model and specification, per our Return and Refund Policy. Here, the customer’s receiving date is counted from the day the product was received by the customer or customer’s representative, regardless of whether or not the end customer started to use the product on that exact date. The replacing device will be covered by the same warranty with an additional of 30 days. Under any circumstance, the device can not be replaced more than once. Grade B+ (B-PLUS) products can not receive replacement/exchange service.

Maintenance – Within the warranty period, if a performance fault that is not caused by human damage occurs on the host of the product, you could enjoy free maintenance services, per our Return and Refund Policy.
Replacement parts will be covered by the original remaining warranty period or 60 days warranty from the date of the replacement, whichever is longer.

Accessories – If accessories need to be replaced, they replacing accessories will be covered by the original remaining warranty period or 30 days warranty from the date of the replacement, whichever is longer.

SECTION 2: Non-warranty scope

  1. Damage caused by transportation or loading and unloading during return or replacement or repair.
  2. Any modification, disassembly, or repair.
  3. Product damage caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, mainboard deformation, etc. including other events such as when the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare.
  4. The product is faulty or damaged because it was not installed, used, maintained, or kept in accordance with the instructions.
  5. The product model or number on the warranty certificate is inconsistent with the physical product or the warranty certificate was altered.
  6. The product nameplate, SN bar code, and warranty label are removed or damaged, and cannot be identified.
  7. No valid printed warranty (excluding those that can prove that the products are within the warranty period).
  8. The warranty period has expired.
  9. Faults or damage caused by factors of force majeure such as fire, earthquake, and flood.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about this Grades and Warranty policy, please do not hesitate to write to us through this FORM

Last update: January 30, 2020

MOSMIC RETURN AND REFUND POLICY

Kusoma kwa Kiswahili BOFYA HAPA


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your product, you may return it to us per our return policy stated here.

PART 1: RETURNS

SECTION 1: RETURNS ELIGIBILITY

The reason and time for returning must be aligned with our Warranty policy. Any reason and time of return that is out of warranty scope will be declined. Read our Warranty policy HERE.

Returned items must be delivered to us unrepaired, undamaged, in original packaging and in the same condition they were received with all original tags and labels attached unless otherwise may NOT be eligible.

All goods will be carefully and seriously inspected on return. We reserve the right to decide the eligibility of your return.

SECTION 2: RETURNING PROCESS

STEP 1: GET ‘RMA’ NUMBER

To return an item, please fill this FORM to obtain a Return Merchandise Authorization Number (RMA). During filling this FORM (click to see the form), in the About section please select “Return and Refund (RMA)” and in the message box write your “ORDER NUMBER” and the reason for returning the item then fill all your information correctly (Your name and contact information should be the same as the one you filled during placing your order, if different please explain in the message box). Wait for approval (Information validity check) and you will receive the RMA number through your phone and/or email.

STEP 2: PREPARE THE RETURN PACKAGE

After receiving the RMA number, place the items securely in its original packaging and include your printed warranty paper.

STEP 3: SEND THE RETURN PACKAGE

Give your package to any of our Authorized Agents close to your region who will then contact our main office. Please, make sure you hand your package to an authorized agent only, we will not be responsible for any package handed to a non-authorized agent. To see the list of our Authorized Agents, CLICK HERE. You will receive a confirmation email or text message after the main office is contacted by our Authorized agent.

PART 2: RESPONSE

We currently offer only maintenance, repairment and replacement services for the returns. We do not give a full or partial refund.

SECTION 1: MAINTENANCE, REPAIR AND REPLACEMENT PROCEDURE

We reserve the right to make the final decisions on how all returns will be processed on our end, that is, whether the returned product is eligible for repair/maintenance or replacement.

1. MAINTENANCE AND REPAIR

Within the warranty period and scope, you will receive limited maintenance and repair services depending on the issue at hand.

Please allow approximately 7 days after the package has arrived at our end for the maintenance or repairment to be processed. The repaired package will be sent back to you as soon as the whole process is complete. Please keep in touch with your agent or customer care for important updates.

2. PRODUCT REPLACEMENT

Within the warranty scope, you can receive a product replacement service. According to our Warranty Policy, within 7 days after receiving the product, if a non-human performance fault occurs on the device, you can return it and require an in-warranty repair or replace it with the same model and specification. Here, the receiving date is counted from the day the product was received by the customer or customer’s representative, regardless of whether or not the customer started to use the product on that exact date. Any return applied after the 7th day will no longer be eligible for replacement but repair or maintenance. 

Please allow approximately 28 days after the package has arrived at our end for the replacement to be processed. The exchanged package will be sent back to you as soon as the whole process is complete. Please keep in touch with your agent or customer care for important updates.

SECTION 2: COSTS AND CHARGES

Shipping Costs – Please note, you will be responsible for all shipping charges from you to our Office or Authorized Agent during the return process.

Service Fee – Replacement service is free. Repair and Maintenance service is also free, however, in some cases, a customer may be required to contribute a certain percentage of the fee depending on the possible user’s contribution of the defect to the device.

Please make sure your claim is valid to avoid any unnecessary costs and penalties.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about this Return and Refund Policy, please do not hesitate to write to us through this FORM

Last update: February 1, 2020

MOSMIC TERMS AND CONDITIONS

Kusoma kwa Kiswahili BOFYA HAPA


SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without any express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store or according to the official images provided by the manufactures. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view, our Privacy Policy CLICK HERE.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MOSMIC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless MOSMIC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 – SEVER-ABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Republic of TANZANIA.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20: CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about these terms and conditions, please do not hesitate to write to us through this FORM

Last update: February 1, 2020

MOSMIC PRIVACY POLICY

Kusoma kwa Kiswahili BOFYA HAPA


SECTION 1: INTRODUCTION

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information per this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible HERE.

SECTION 2: INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

SECTION 3: TYPES OF DATA COLLECTED

1. PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, Country.
2. USAGE DATA

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

SECTION 4: USE OF DATA

MOSMIC uses the collected data for various purposes such as:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

SECTION 5: TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Tanzania and choose to provide information to us, please note that we transfer the data, including Personal Data, to Tanzania and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

MOSMIC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

SECTION 6: DISCLOSURE OF DATA

Legal Requirements

MOSMIC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of MOSMIC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

SECTION 7: SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SECTION 8: SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SECTION 9: ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

SECTION 10: LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

SECTION 11: UNDER-AGE PRIVACY

Our Service does not address anyone under the age of 18 (17, 16, 15 or 14 in some regions) (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

SECTION 12: CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CLARIFICATION AND CONCERNS

If you have any questions, concerns or need further clarification about these terms and conditions, please do not hesitate to write to us through this FORM

Last update: February 1, 2020

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